At prosporter.com.au, we want you to be happy with your gear. This policy explains when you can return an item and how refunds and exchanges work.
7-day change-of-mind returns
If you change your mind, you can return or exchange an item within 7 days of delivery, as long as:
- the item is unworn, unwashed and in its original condition, with all tags attached
- you can provide proof of purchase, such as your order number or receipt.
Change-of-mind return postage is at the customer's cost.
Printed jerseys
A $20 fee applies per jersey printed with a number and/or surname for change-of-mind returns or exchanges. We take this fee out of your refund, or charge it before sending the exchange.
Faulty or incorrect items
The $20 fee does not apply to remedies required under Australian Consumer Law. If your item is faulty, significantly not as described, or not what you ordered, you're entitled to a repair, replacement or refund, whenever you contact us. Your statutory rights are unaffected by this policy.
How to request a return
Email our team at contact@prosporter.com.au with your order number, the item(s) you'd like to return or exchange, and the reason. We'll confirm whether the return is approved and send you return instructions. Please don't send items back until we've confirmed.
Refunds
Once we receive and inspect your return, we'll process approved refunds within 30 days. Refunds go back to your original payment method.
Purchases from other retailers
This policy only covers purchases made directly from prosporter.com.au. If you bought through a club or another retailer, please check their refund policy.
Questions? Contact us at contact@prosporter.com.au and we'll be happy to help.