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Find answers to frequently asked questions about placing an order, payment methods, order modification, delivery time, damaged or incorrect items, order cancellation, delivery all over Australia, return policy, and customer support. Contact our customer support team for further assistance.
How do I place an order?
Placing an order is quick and easy. Simply browse our website and add the desired items to your cart. Once you have selected all the items you wish to purchase, proceed to the checkout page. Fill in your shipping and payment details, review your order, and click the "Place Order" button to complete your purchase.
Can I make changes to my order after it has been placed?
Unfortunately, once an order has been placed, it cannot be modified. This includes changing the items, quantities, or shipping address. We recommend double-checking your order details before finalizing the purchase to ensure accuracy.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving the package. We will gladly assist you in resolving the issue by arranging a return or sending a replacement item, depending on the circumstances.
What is your product replacement and return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 15 days of receiving it for a refund or exchange. The returned item must be in its original condition and packaging, and any shipping costs incurred will be the responsibility of the customer.
